๐Ÿ“ 309 โ€“ 11228 86 Street NW, Edmonton, Alberta
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Helpful articles, guides, and answers to your most common questions about in-home care in Edmonton.

Frequently Asked Questions Blog & Articles
FAQ
Frequently Asked Questions

Everything you need to know about our services, caregivers, and how to get started. Can't find your answer? Contact us directly.

General Questions
Connect Home Care is a professional in-home care agency based in Edmonton, Alberta. We provide compassionate, personalized care for seniors, individuals with autism, and anyone who needs support to live safely and comfortably at home.
We serve Edmonton and surrounding communities including St. Albert, Sherwood Park, Spruce Grove, Leduc, Fort Saskatchewan, Beaumont, Stony Plain, Devon, and Nisku. Contact us to confirm availability in your specific area.
Yes. Connect Home Care is fully licensed and insured. All caregivers are covered under our agency's insurance policy, giving you complete peace of mind.
Yes. We offer care 7 days a week including weekends and statutory holidays. Care needs do not stop โ€” and neither do we. Our emergency line is available 24/7 for current clients.
Our Services
We offer Senior Home Care, Personal Care Aide, Autism Support Care, Dementia & Memory Care, Companionship Care, Respite Care, Overnight & Live-In Care, Homemaking Services, Wedding Assistance, and Transportation & Errands.
Absolutely. We offer flexible care schedules from just a few hours per week all the way to full-time live-in care. Your plan is fully customized to match your needs and budget.
Yes. Our Autism Support Care is provided by caregivers with specific training in supporting individuals on the autism spectrum. We focus on structured routines, sensory-sensitive care, and building independence in a compassionate, consistent way.
Yes! Our Wedding Assistance service ensures that elderly or mobility-limited guests can fully participate in your special day. We provide discreet, compassionate support from arrival to farewell โ€” so everyone can celebrate comfortably.
Yes. We offer both overnight care and full-time live-in care for clients who require continuous monitoring and support throughout the day and night.
Our Caregivers
All caregivers undergo a thorough background check, reference verification, credential review, and in-person interview before joining our team. We only hire individuals who demonstrate genuine compassion and professionalism.
We carefully match each client with a caregiver based on care needs, personality, language, and availability. If the match is not right for any reason, we will quickly find a better fit โ€” your comfort is our priority.
We maintain a team of qualified relief caregivers. If your regular caregiver is unavailable, we notify you promptly and send a qualified replacement so your care is never interrupted.
Getting Started
Simply contact us by phone or through our website. We will schedule a free, no-obligation in-home assessment where we learn about your needs and create a personalized care plan at no cost.
In many cases we can arrange care within 24โ€“48 hours of your initial consultation. For urgent situations, please call us directly and we will respond as quickly as possible.
We try to be as flexible as possible. There may be a minimum visit length depending on the care type, but we do not lock you into long-term contracts. You can adjust or cancel with reasonable notice.
Payment & Billing
Costs vary depending on the type and hours of care required. We provide a transparent, detailed quote with no hidden fees. Contact us for pricing specific to your situation.
We accept private pay, major credit cards, e-transfer, and cheque. We also work with insurance providers and can help guide you through government-funded program eligibility in Alberta.
Yes. We offer flexible payment options including by the visit, by the hour, or by the month โ€” whatever works best for your situation. We design our pricing around your needs, not ours.
For Families
Absolutely. Family communication is a core part of our approach. We provide regular updates and our coordinators are always available to answer questions or adjust the care plan as needs evolve.
We actively encourage family involvement. During the assessment, family members are welcome and their input is valued. You can be as hands-on or hands-off as you prefer โ€” we adapt to every family.
We take all feedback seriously. Please contact our office immediately with any concerns. We have a formal process for addressing and resolving issues promptly. Your loved one's wellbeing is always our top priority.

Still Have a Question?

Our team is happy to help. Reach out and we will get back to you quickly.

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Blog & Articles
Helpful Resources for Families

Practical guides and articles for families navigating home care, senior health, and caregiving in Edmonton.

Blog post
Dementia & Memory

10 Activities That Help Seniors with Dementia Stay Engaged

Meaningful activity can make a profound difference for individuals living with dementia. Here are our top recommendations.

April 28, 2026 ยท 6 minRead โ†’
Blog post
Autism Support

Creating a Sensory-Friendly Home for Autistic Individuals

Simple modifications and routines that can make daily life more comfortable for individuals on the autism spectrum.

April 3, 2026 ยท 5 minRead โ†’
Blog post
Family Caregiver

Caregiver Burnout: Signs, Prevention & Where to Get Help

Family caregivers often put themselves last. Learn to recognize the signs of burnout and support options available in Edmonton.

March 22, 2026 ยท 7 minRead โ†’
Blog post
Health & Wellness

Fall Prevention at Home: A Practical Guide for Seniors

Falls are the leading cause of injury in older adults. Here's how to assess and reduce fall risk with simple home adjustments.

March 10, 2026 ยท 6 minRead โ†’
Blog post
Senior Care Tips

The Benefits of Companion Care for Isolated Seniors

Social isolation is a serious health risk. Companion care can make a measurable difference in mental and physical wellbeing.

Feb 28, 2026 ยท 5 minRead โ†’
Blog post
Family Caregiver

How to Talk to a Parent About Accepting Help at Home

Starting the conversation about home care with an aging parent can be delicate. Here are compassionate approaches that work.

Feb 10, 2026 ยท 7 minRead โ†’
Get Started

Ready to Take the Next Step?

Contact us today for a free, no-obligation in-home consultation. We are here to help your family find the right care.

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